Nice to Meet You
Hi there!
I’m a UX Researcher with 6 years of experience helping state government teams make complex digital services easier to use. I support the Drupal-based GovHub CMS, which serves 90+ state agencies and millions of visitors, and I provide website editors with evidence-based recommendations to better serve their audiences.
My case studies include end-to-end research, from framing the problem through testing, synthesis, and insights. I’ve also applied UX research to customer experiences that extend beyond the screen.
Case Studies
When the Problem Wasn’t Where the Client Thought It Was
Research-led IA changes increased task success from 36% to 60%.
When an Outdated
Application Was Only
Part of the Problem
Mapped a fragmented hiring process and produced the research foundation for a new application system.