Nice to Meet You
Hi there!
I’m a UX Researcher with 6 years of experience helping state government teams make complex digital services easier to use. I support the Drupal-based GovHub CMS, which serves 90+ state agencies and millions of visitors, and I provide website editors with evidence-based recommendations to better serve their audiences.
My case studies include end-to-end research, from framing the problem through testing, synthesis, and insights. I’ve also applied UX research to customer experiences that extend beyond the screen. (Note: I’m open to relocating to New York City.)
Case Studies
When the Problem Wasn’t Where the Client Thought It Was
Research-led IA changes increased task success from 36% to 60%.
When an Outdated
Application Was Only
Part of the Problem
Mapped a fragmented hiring process and produced the research foundation for a new application system.